Public services for visitors in Alhambra monument

Information and visitor’s service
La Alhambra y el Generalife offers the personal Visitor Service staff at several spots of the Monumental Complex:

  • Entrance Pavilion
  • Parking Box Office
  • Square in front of the Palace of Charles V
  • Pavilion of Services next to the Gate of Wine
  • Entrance to the Nasrid Palaces
  • Calle Real (Visitor Information Point)

Visitor service is provided in five languages (Spanish, English, French, German and Italian), around three fields:

  • Information on the public visit to the Monument
  • Management of reservations for the guided visits organised by the Council of the Alhambra and the Generalife
  • Support tasks in the institutional relations of the Independent Organism

Vending machines of food and drink
The Council of the Alhambra and the Generalife has installed vending machines in several areas of the Monumental complex to allow visitors to buy food and drink, while the services of cafeteria and restaurant are implemented. Vending machines are located in the following areas:

  • Car park of the Alhambra complex
  • Entrance Pavilion
  • Pavilion of Services next to the Gate of Wine

Alhambra´s shops in the Monumental Complex are located at the Entrance Pavilion and the Palace of Charles V. Here, visitors can purchase different monographs and the Official Guide to the Alhambra, in addition to books, documents and other publications about the Alhambra and its surroundings, as well as a great variety of souvenirs. There is also a Tienda de la Alhambra shop in Granada’s city centre, on Calle Reyes Católicos nº 40. Here, one can also purchase and collect admission tickets to the site paying by credit card. Official maps and leaflets of the different programmes and activities to take place at the site are furthermore available.

Car Park
The Council of the Alhambra and the Generalife has implemented a public car-park with 500 places to facilitate visit to the Monumental complex. It goes from the roundabout of the cemetery’s entrance to the Entrance Pavilion, where the ticket offices are located. It is distributed in several areas according to the type of vehicles: a car park for buses and caravans (the first to be found) in addition to three additional areas for private cars.

The Patronato de la Alhambra y el Generalife offers an audio guide service to facilitate the visit and understanding of the cultural heritage of the Monumental Complex. The audio guides offer insights about the different places and aspects of the public visit tours in several languages. For rental, please proceed to the Entrance Pavilion next to the ticket offices or to the Palace of Charles V. Languages (Spanish, Catalan, Basque, Galician, German, English, Italian, French, Dutch, Portuguese) Rental price: 5€ - Reservation is NOT necessary.

Sign Language Guide
Sign Language Guides are available in Spanish and English, to guide visitors with hearing disabilities around the site. The service is offered free of charge at the Entrance Pavilion, close to the ticket offices.

Due to the difficulties to install restrooms in a monument like this, there is a limited, although sufficient number of public restrooms. Take this circumstance into account before starting the visit.

  • Entrance Pavilion (toilets adapted for people with disabilities)
  • Pavilion of Services, next to the Puerta del Vino (toilets adapted for people with disabilities)
  • Low gardens of the Generalife
  • Sultana’s Court in the Generalife

First aid
This is a service provided by staff of the Red Cross. It is located in the Hall Services, Wine gate of the Alhambra.

Mailboxes are located in the Calle Real of the Alhambra and in the Entrance Pavilion.

Public telephones

  • 2 telephones next to the Bookstore of the Alhambra
  • 1 telephone near the Hotel Alhambra Palace
  • 2 telephones in the area of the Entrance Pavilion
  • 2 telephones next to the Restaurant "La Mimbre"
  • 1 telephone in the car park area
  • 2 telephones in the Pavilion of Services next to the Gate of Wine

Lost and found
Information about lost objects can be obtained at the entrances of the Monument.

The Patronato de la Alhambra y Generalife has installed two checkrooms to leave suitcases, bags and prams. You can find the lockers at:

  • Entrance Pavilion next to the ticket offices
  • Pavilion of Services next to the Gate of Wine

Baby carrier
The Patronato de la Alhambra y el Generalife offers the checkroom service to leave prams and rent baby carriers for free. Visitors can leave their prams in the Checkroom of the Gate of Wine and get a baby carrier instead (up to 12 kg), making the visit a more comfortable experience as well as helping to preserve the Monument.

IMPORTANT FOR GROUPS: It is mandatory the use of hearing aids for all organized groups and guided tours. According to the rules of the Andalusian "organized tourism groups should be used during the entire visit, a hearing system that allows each member of the group receiving the guide's explanations personalized way." ... "The Board will not allow access to guided groups that do not have such a system, unless the number of members of the group does not exceed six visitors."

Official tourist guides or interpreters
The Council of the Alhambra has no official tourist guides or interpreters for the visits to the Monument. As Authorized Agent by the Alhambra in Granada, you can hire guides at Nazari Viajes

You can get a wheelchair for travel. The number of seats is limited, in order to get one should ask in the Entrance Pavilion or directly to the staff of the Monument. It is not possible to visit all parts of Alhambra if you are disabled but there is a special route.

ATMs, cash machines

  • Entrance pavilion next to the lockers (tickets office).
  • Services Pavilion next to the Gate of Wine

Touch points
The Alhambra continues working hard to make the Monument more accessible. There are installed “Touch points” along the route, so that visually handicapped people and indeed any other visitors can touch and in this way perceive the details of the different features that decorate the Monument. By touching the touch points instead of the original decorations, they will also be participating in the preventive conservation of the monument.